Returns & Exchanges

At La Maison Nicolina Jewellery, every piece is carefully selected and prepared with great care and attention to detail. We truly hope you love your jewellery and enjoy wearing it as much as we loved preparing it for you. However, if something is not quite right, we are always here to assist you.

14-Day Return Window

You may request a return within 14 days of receiving your order.

To be eligible for a return, items must:

• Be unworn and unused
• Be in the original packaging
• Be free from perfume, makeup, or any signs of wear
• Be returned in the same condition as delivered

Please contact us by email before returning any item so we can provide you with return instructions.
 

Hygiene & Custom Pieces

For hygiene reasons, earrings cannot be returned.

Personalised or custom-made items are final sale and cannot be returned.

 

Please Note

We reserve the right to decline returns that do not meet the above conditions.

Shipping costs are non-refundable unless the item arrived damaged or incorrect.

Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.

 

Customers are responsible for return shipments until the items have been safely delivered to our return address.

We recommend using a tracked shipping service, as we cannot be held responsible for returns that are lost or damaged during transit

 

Refund Process

Once your return has been received and carefully inspected, we will notify you regarding the approval of your refund.

 

If approved, your refund will be issued to your original payment method within 5–10 business days. Original shipping costs are non-refundable.

Any questions?

Do you have any uncertainties or specific questions about your return or exchange after reading this page?
Our team at La Maison Nicolina Jewellery is ready to assist you. Please feel free to contact us for personalized support.